Terms and conditions

1. General terms and conditions

• Booking: All group and individual bookings must be made in writing via email or through our booking system. For “last minute” bookings, bookings can be made by phone, subject to availability.
• Instruction and safety: All participants receive a thorough instruction and safety briefing before the activity starts. Participants are obliged to follow the instructions given by our guides throughout the activity. In the event of a breach of instructions, rules or safety routines, Serious Fun AS reserves the right to deny the participant further participation without refund.
• Alcohol and drugs: Participation under the influence of alcohol or other drugs is not permitted. If a participant is deemed to be under the influence, they will be denied participation without refund.
• Self-declaration: All participants must complete a self-declaration form before participating in activities such as rafting and paintball. The form confirms that the participant is informed of the risks of the activity and meets the health requirements.
• Age limit and health requirements: The customer is responsible for familiarizing themselves with the age limits and health requirements for participation.
• Insurance: Serious Fun AS has liability insurance that covers the activities, but we recommend that all participants have personal travel insurance.
• Cancellation and weather conditions: Serious Fun AS reserves the right to change the route, time or content of the activities in the event of weather conditions, security risks or other unforeseen events. If the activity has to be canceled due to weather or other conditions beyond our control, the customer will receive a full refund.
• No-shows: Participants who do not show up for scheduled activities will not be refunded. This is because guides and equipment have already been planned and prepared for the activity.
• Photography and sharing of images: During the activities, Serious Fun AS may take photos and video that can be used for marketing purposes. If a participant does not wish to be photographed, this must be stated upon arrival.
• Adaptation for special needs: The organizer or participant is responsible for informing Serious Fun AS of any special needs, such as medical conditions, disabilities or food allergies. Serious Fun AS will accommodate where possible, but cannot guarantee that all needs will be met.
• Transportation and logistics: Serious Fun AS can provide transportation to and from the activity venue by arrangement. The organizer is responsible for coordinating transport with the participants if this is not included in the booking.
• Inclusion and respect: At Serious Fun AS, we welcome everyone, regardless of age, gender, ethnicity, nationality, disability, sexual orientation or beliefs. We aim to create a safe and inclusive environment for all our guests and employees. Discrimination, harassment or disrespectful behavior will never be tolerated and we reserve the right to reject participants who violate these values.
• Complaints and feedback: If you notice any deficiencies or have any complaints during the activity, please notify the contact person for your booking or the person responsible on site immediately. This gives us the opportunity to rectify the situation and ensure that your experience is as good as possible. We also greatly appreciate feedback given directly to us via e-mail at post@seriousfun.no. This gives us the opportunity to clarify any misunderstandings and improve further. We encourage dialog rather than anonymous feedback online, so that we can find good solutions together.

Terms and conditions for individual bookings/online booking

1. Cancellation and refund

• Cancellations can be made up to 3 days before the activity, with 95% refund.
• Cancellation less than 3 days before the activity will not be refunded.

2. Changes

• Date and time changes can be made free of charge, subject to availability.
• The order can be transferred to another person or turned into a gift card valid for one year.

Terms and conditions for group bookings

1. Ordering

• All group bookings must be made in writing via email.
• A deposit of up to 25% of the total amount may be required upon confirmation of the order.
• Any changes or cancellations must also be made in writing.
• Offers or requests do not imply reservation of space, rooms or equipment. Capacity may be sold out if the booking is not confirmed.

2. Cancellation deadlines

Groups with 10-30 participants:

• • Up to 14 days before: The full amount, including the deposit, will be refunded.
  • 10-7 days before: Up to 25% of the order can be canceled at no charge.
  • 7-3 days before: Up to 10% of the order can be canceled free of charge.
  • Less than 3 days before: No refund.

Groups with 31-60 participants:

• • Up to 20 days before: The full amount, including the deposit, will be refunded.
  • 15-10 days before: Up to 25% of the order can be canceled free of charge.
  • 10-7 days before: Up to 10% of the order can be canceled at no charge.
  • Less than 7 days before: No refund.

Groups with 61-200 participants:

• • Up to 50 days before: The full amount, including the deposit, will be refunded.
  • 25-21 days before: Up to 50% of the order can be canceled free of charge.
  • 21-14 days before: Up to 25% of the order can be canceled free of charge.
  • 14-7 days before: Up to 10% of the order can be canceled free of charge.
  • Less than 7 days before: No refund.

3. Name list and specifications

• A complete name list of participants must be submitted no later than 14 days before the activity.
• Special needs, such as food allergies or other adaptations, must also be reported by the same deadline.

4. Invoicing and deposits

• A deposit of up to 25% of the total amount may be required upon confirmation of the order.
• The deposit will be refunded if the cancellation is made within the deadlines stated above.
• An invoice for the remaining amount will be sent one month before arrival, unless otherwise agreed.
• The balance must be paid by the deadline stated on the invoice.

5. Liability for damages and costs

• Participants are financially responsible for damages caused to equipment, facilities, hotels or other surroundings used in connection with the event, if the damage is due to negligence or intentional action.
• Any costs related to such damages will be charged to the responsible person or group.

6. The organizer’s responsibility and participant costs

• The organizer is responsible for informing the participants about what is covered by the organizer and what the individual participant must pay.
• The organizer is financially responsible for any unsettled bills from the participants.
• Participants who fail to attend scheduled activities or events are not entitled to a price reduction or refund.

7. Changes in the number of participants

• Changes in the number of participants can affect price and capacity.
• A reduction in the number of participants after the cancellation deadline may result in full payment for those who are booked.